Terms of Service

Effective Date: June 2026

Welcome to Maid to Shine House Cleaning. These Terms of Service (“Terms”) govern your use of our website and cleaning services. By accessing our website, requesting a quote, scheduling a service, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

Services

Maid to Shine House Cleaning provides residential and commercial cleaning services, including but not limited to:

House Cleaning
Office Cleaning
Commercial Cleaning
Janitorial Cleaning
Airbnb Cleaning
Post-Construction Cleaning

All services are subject to availability and may vary based on location, scheduling, and property conditions.

Estimates and Pricing

All estimates provided by Maid to Shine House Cleaning are based on the information available at the time of the quote.

Actual pricing may vary if:

Property conditions differ from those described
Additional cleaning services are requested
Property size or cleaning requirements change

We reserve the right to adjust pricing when necessary and will communicate any changes before performing additional work.

Scheduling and Appointments

Appointments are scheduled based on availability.

While we strive to arrive within the scheduled timeframe, factors outside of our control may occasionally impact arrival times.

We will make reasonable efforts to communicate any scheduling changes.

Cancellations and Rescheduling

We kindly ask clients to provide advance notice if they need to cancel or reschedule an appointment.

Maid to Shine House Cleaning reserves the right to charge a cancellation fee for last-minute cancellations or missed appointments where permitted by law.

Specific cancellation policies may be communicated at the time of booking.

Access to Property

Clients are responsible for providing safe and reasonable access to the property at the scheduled service time.

If our team is unable to access the property upon arrival, additional fees may apply.

Satisfaction Guarantee

Customer satisfaction is important to us.

If you are not satisfied with the cleaning service provided, please contact us within a reasonable timeframe after service completion.

We will review the concern and, when appropriate, work to address service-related issues.

The Satisfaction Guarantee does not apply to conditions beyond our control, pre-existing damage, permanent stains, or areas that could not be safely accessed.

Client Responsibilities

To help ensure safe and efficient service, clients agree to:

Secure pets when necessary
Provide accurate property information
Inform us of any hazards or safety concerns
Remove valuable, fragile, or irreplaceable items when appropriate
Provide access to utilities required for cleaning services

Limitation of Liability

Maid to Shine House Cleaning will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Our liability shall be limited to the amount paid for the specific service provided.

Nothing in these Terms limits rights that cannot be limited under applicable law.

Property Conditions

We reserve the right to decline or discontinue service if a property presents unsafe, hazardous, unsanitary, or unreasonable working conditions.

This includes situations involving:

Dangerous materials
Biohazards
Structural hazards
Aggressive animals
Conditions that may place staff at risk

Intellectual Property

All content on this website, including text, graphics, logos, images, and other materials, is the property of Maid to Shine House Cleaning unless otherwise stated.

Content may not be copied, reproduced, distributed, or used without prior written permission.

Website Use

Users agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to website systems
Interfere with website functionality
Submit false or misleading information

We reserve the right to restrict or terminate access to the website when necessary.

Third-Party Links

Our website may contain links to third-party websites for informational purposes.

We are not responsible for the content, services, or privacy practices of third-party websites.

Privacy

Your use of our website and services is also governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how information is collected and used.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Updated Terms will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of those changes.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Maid to Shine House Cleaning operates, without regard to conflict of law principles.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Maid to Shine House Cleaning

Phone: +1 (650) 703-3720

Email: info@maidtoshinehousecleaning.com

We appreciate the opportunity to serve you and look forward to helping you maintain a cleaner, healthier, and more comfortable environment.

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